Warranty
At Lumivault, we pour passion into crafting beautiful, high-quality jewelry designed to last. Because we stand firmly behind the artistry and durability of our pieces, we offer a dedicated Two-Year Warranty for your peace of mind. Here’s a clear breakdown of what this means for you:
What’s Covered Under Warranty?
Your Lumivault jewelry is protected for two years from the date you receive your order against any defects or issues that arise directly from our craftsmanship. This warranty reflects our confidence in the quality of our materials and artistry.
What’s Not Covered?
To ensure clarity, our warranty does not extend to:
- Lost Items: We cannot replace jewelry that has been lost.
- Normal Wear & Tear: Natural changes like light scratches, tarnishing of metals (e.g., sterling silver), or gradual fading of gemstones.
- Improper Care or Accidental Damage: Damage from exposure to chemicals (perfumes, cleaners, chlorine), water, impacts, or excessive force.
- Third-Party Modifications: Any alterations or repairs done outside of Lumivault will void the warranty.
- Promotional Items: Pieces received via giveaways or campaigns may be excluded (check offer terms).
How to Submit a Warranty Claim
Contact us if your Lumivault piece has a craftsmanship issue covered by our warranty.
Important Claim Terms
By submitting a claim, you agree to:
- Return Required: If accepted, return the item to us for quality review and testing.
- Replacement or Refund:
- Approved claim + item in stock = replacement
- Item discontinued/out of stock = refund (original purchase price).
- Third-Party Repairs Void Warranty: Outside repairs or modifications make the warranty invalid.
Your Trust Matters
This warranty embodies our commitment to quality and your satisfaction. While life’s adventures may leave their mark, rest assured that craftsmanship flaws are our responsibility for two years.