FAQ

Standard international shipping typically takes 12–20 business days. Expedited shipping options (7–12 business days) are available at checkout. Please note that customs processing may add additional time depending on your country.

Yes! We ship to most countries worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your location.

Customs fees and import duties vary by country. We recommend checking your local customs regulations before placing an order. We are not responsible for any additional charges imposed by customs authorities.

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website or via our order tracking page.

We accept returns within 7 days of delivery for items in their original, unworn condition with all original packaging. To initiate a return, please contact us via hello@lumivaultofficial.com with your order number.

Yes, exchanges are accepted within 7 days of delivery. Please contact us to arrange an exchange. Note that custom or personalized items are non-exchangeable unless they arrive damaged or defective.

We take great care in packaging every order. If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage and your order number. We will arrange a replacement or full refund promptly.

Our jewelry is crafted using a variety of premium materials including natural gemstones (jade, amethyst, moonstone, turquoise, and more), sterling silver, gold-filled metals, and traditional Chinese knotting cord. Each product listing specifies the exact materials used.

We use genuine natural gemstones in our pieces. Because they are natural, slight variations in color, pattern, and texture are normal and make each piece truly one-of-a-kind. Any synthetic or lab-created stones will be clearly noted in the product description.

Many of our pieces are made with sterling silver (925) or gold-filled metals, which are generally suitable for sensitive skin. If you have specific metal allergies, please check the material details on each product page or contact us before purchasing.

To keep your jewelry looking its best:

• Store in a cool, dry place away from direct sunlight
• Remove before swimming, bathing, or exercising
• Avoid contact with perfumes, lotions, and harsh chemicals
• Gently wipe with a soft, dry cloth after wearing
• Store pieces separately to prevent scratching

Use a soft, damp cloth to gently wipe gemstone surfaces. Avoid ultrasonic cleaners and harsh chemical solutions, as these can damage natural stones. For sterling silver components, a silver polishing cloth works well to restore shine.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with SSL encryption.

Orders can be modified or cancelled within 24 hours of placement. After this window, orders may have already entered processing or shipping. Please contact us as soon as possible if you need to make changes.

Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to protect your payment information. We never store your full credit card details.

Yes! We love creating custom pieces. Whether you'd like a specific gemstone, engraving, or a bespoke design inspired by Chinese cultural motifs, please contact us to discuss your vision. Custom orders typically take 2–4 weeks.

Yes! Most of our pieces can be made to your specific size. Please refer to our Size Guide on each product page, or contact us if you need help determining your size. For rings, we recommend visiting a local jeweler to get an accurate measurement.