Lumivault: Unbox your light

Original. Handmade. Unique.

We're Lumivault, an indie brand working with independent artisans. We aim to create handcrafted jewelry for those who wear their uniqueness. Our designs draw inspiration from vintage aesthetics, reimagined for today. We believe your accessories should do more than just accessorize—they should feel like a part of your story and your personality.

Now, let's discover the piece that holds your light. ✨

  • Free Shipping over $99

  • 2-Year Warranty

  • Sustainably Made

  • Support PayPal, Klarna and Credit Card

FAQ

Why shop with us?

Who We Are?

We're Lumivault, an indie brand working with independent artisans. We aim to create handcrafted jewelry for those who wear their uniqueness. Our designs draw inspiration from vintage aesthetics, reimagined for today. We believe your accessories should do more than just accessorize—they should feel like a part of your story and your personality.

Behind the Craft

Every piece in our collection is a tribute to slow fashion. We move away from the noise of mass production to focus on the whispers of the handmade. By partnering with skilled artisans, we preserve traditional techniques—from intricate wire-wrapping to the delicate setting of natural gemstones. Each solder, polish, and bead is handled with intention, ensuring that your jewelry carries the warmth of a human touch.

Materials with Meaning

We are meticulous about what we place against your skin. Our palette consists of natural elements—lustrous Freshwater Pearls, protective Black Onyx, and the serene depth of Natural Jade. We choose materials that have survived the test of time, just as we design our pieces to be timeless staples in your collection.

Why Shop With Us?

Artisan-Made Exclusivity

Unlike mass-produced fast fashion, our pieces are handcrafted in small batches. This ensures a level of detail and "soul" that machines cannot replicate.

💎 Curated Natural Gemstones

Hand-select every natural stone—prioritizing natural textures and authentic symbolic meanings.

🛡️ Commitment to Quality

We offer a 2-year warranty and use sustainable materials like 925 Silver, designed to be a timeless companion on your life's journey..

🌍 Global Trust & Security

Enjoy Free Shipping over $250, secure payments, and a 5.0-star rated customer experience.

Is my payment information secure?

Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to protect your payment information. We never store your full credit card details.

Refund Policy

1. Return Eligibility

We accept return requests for most items within 7 days of the delivery date. To be eligible for a return, the item must be in its original, unused condition with all original packaging intact.

2. Returns Due to Personal Preference

If you are returning an item due to a change of mind or personal preference:

  • Shipping Costs: The return shipping cost is the sole responsibility of the buyer. Original shipping fees are non-refundable.
  • Refund Amount: We will issue a refund for the price of the item(s) only. Original shipping costs paid at the time of purchase will not be included in the refund.
  • Promotional Items: If your order included a "free gift" or promotional item, this must also be returned along with the original purchase. If the gift is not returned, its retail value will be deducted from your refund.
  • Processing: Once we receive and inspect your returned item, your refund will be processed to your original payment method.

3. Damaged or Defective Items (Replacement Process)

If your order arrives damaged or contains a defect, contact us within 48 hours of receiving your package. Claims made after this window may not be eligible for a free replacement. Please follow these steps to initiate a replacement:

  • Contact Us: Reach out via hello@lumivaultofficial.com with your order number.
  • Submit Proof: Please include clear photos or a short video demonstrating the damage or defect. This helps our team expedite your request.
  • Review: Our team will review your submission and contact you within 1–2 business days.
  • Shipment: Once we confirm the issue and approve your replacement, we will dispatch the new item within 7 business days.
  • Notification: You will receive a confirmation email with a new tracking number as soon as the replacement has been processed and shipped.
  • In the event that the item is out of stock or you decline a replacement, a refund will be issued to your original payment method.

4. Exceptions / Non-Returnable Items

  • Items showing signs of wear, use, or damage not caused by shipping.
  • Returns requested beyond the 7-day window.
  • Final sale items (if applicable).